We do our best to give each student a warm welcome and to ensure that they have a quality educational experience at GAT. We also encourage students to tell us if they think we could do better. We organise regular student satisfaction surveys, but students can email the Registrar or Dean at any time if they have feedback or suggestions to improve the student experience.

A student who is concerned about something that has happened at GAT and wants a specific outcome may be able to resolve the problem informally by discussing the matter directly with the responsible person or asking a GAT staff member to help them.

In addition, all students have the right to:

1. 1. request a review of assessment-related decisions
   2. appeal against certain academic and administrative decisions taken by GAT
   3. lodge a complaint if they feel they have been wrongly treated by GAT or one of its staff members.

Reviews, appeals and complaints are formal processes that must be completed within set timeframes. More information is in the Student Handbook, or you can contact the Student Support Officer for advice. All serious matters or breaches of GAT’s Student Code of Conduct or Staff Code of Conduct should be directed to the Registrar in the first instance.